---
description: >-
  Keywords:  Branch Configuration; Email Routing; Access Control; Credit Bureau
  Integration; Amplifin Setup
---

# Branch Setup

## Welcome to Branch Setup

The Branch Setup module allows users to configure and manage branch details, email routing, operational settings, and Amplifin integrations within Mobiloan.

This step-by-step guide walks you through the Branch setup process.

***

## **Getting Started**

To begin, either **select an existing branch** from the table or click the **"+" icon** to create a new branch

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2Fya2jnV8nWTv5fEiD4pIR%2Fimage.png?alt=media&#x26;token=026d66fc-b769-4aa5-b082-361ea67c04bc" alt=""><figcaption></figcaption></figure>

***

## **Step 1 - Entering Primary Branch Details**

In this initial step, the user must fill in the essential branch details under the **"Contact"** section in the sidebar. The required fields include:

* **Branch Name**
* **Telephone Number**
* **Email Address**
* **Physical Address**
* **Parent Company**
* **Branch NCR Certificate**

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2FQ4kIw0O4JKxysNCsNl5f%2Fimage.png?alt=media&#x26;token=783a2856-2871-4319-993c-3eee7e6a328d" alt=""><figcaption></figcaption></figure>

***

## **Step 2 - Configuring Automated Email Routing**

This step allows users to define how automated email notifications are triggered for specific actions. Users can:

* **Select predefined actions** that will trigger automated emails.
* **Specify recipients** for each type of notification.
* **Use a comma-separated list** to add multiple email addresses.
* **Automatically add additional recipients** to the CC field.

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2FFrNjoWOGAZAOCGFtvbgI%2Fimage.png?alt=media&#x26;token=3c72a517-d244-4791-8116-eb3b63679798" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
💡 _Tip:_ The table below serves as a reference for determining which email addresses should receive notifications, especially for branches with larger teams.
{% endhint %}

### **Email Notifications**

| **Notification**                      | **Description**                                                                                   | **Recommended Recipients**                               |
| ------------------------------------- | ------------------------------------------------------------------------------------------------- | -------------------------------------------------------- |
| **Payout Deduction Removal**          | Sent when a payout deduction is removed due to a client settling their balance by other means.    | Branch email, Collections/Accounting Department          |
| **Promissory Cancellation**           | Notifies when a promissory note is automatically canceled for specified reasons.                  | Branch email, Collections/Accounting Department          |
| **Loan Expiry Notification**          | Alerts recipients about expiring loans.                                                           | Branch email                                             |
| **Loan Write-Off Notification**       | Triggered when a loan is automatically written off after meeting Section 129 parameters.          | Branch email, Collections/Accounting Department          |
| **Cashbox Variance**                  | Sent when a discrepancy (shortage/overage) is found in the cashbox during day-end reconciliation. | Branch email, Branch Manager, Accounting Department      |
| **Daily Transaction Recon Reminder**  | Reminder sent at 4 PM to ensure the user completes the day-end reconciliation.                    | Branch email, Branch Manager, Accounting Department      |
| **Failed Electronic Payout**          | Notifies when an EFT or Wallet payout fails.                                                      | Branch email, Branch Manager                             |
| **Failed Presentment**                | Sent when a debit order collection (Debi Check) fails, including the reason for failure.          | Branch email, Branch Manager, Debt Collection Department |
| **Insurance Enquiries**               | Alerts users about discrepancies or warnings related to the current insurance provider.           | Branch email, Super User email                           |
| **Loan Evaluation Request**           | Triggered when a loan evaluation request is made by a loan originator.                            | Users with Evaluation Rights                             |
| **Online Application**                | Sent when an online loan application is received.                                                 | Online Department email                                  |
| **Paid-Out Loan Reversal**            | Notifies recipients when a paid-out loan is reversed.                                             | Branch Managers, Reporting Department                    |
| **Reply from SMS**                    | Includes replies from outgoing SMS messages.                                                      | Branch administrative email                              |
| **Support Desk Tickets**              | Notifies users about responses from the Mobiloan Support Desk.                                    | Branch email, Support/Training Team                      |
| **Split AET Collection Failure**      | Alerts when an AET split collection (insurance payment allocation) fails.                         | Specified email address                                  |
| **Client Statement CC**               | Automatically copies specified email addresses on outgoing client statements for record-keeping.  | Predefined CC email field                                |
| **Settlement Letter CC**              | Copies specified email addresses on outgoing settlement letters.                                  | Predefined CC email field                                |
| **Letter of Demand CC**               | Copies specified email addresses on outgoing demand letters.                                      | Predefined CC email field                                |
| **High-Risk Client (FIC/KYC)**        | Alerts for high-risk clients flagged during FIC/KYC inquiries.                                    | Branch email, Management                                 |
| **EFT/Wallet Refund Notification**    | Sent when a Wallet/EFT refund is successfully processed or fails.                                 | Branch email                                             |
| **ALPS Client Promissory Suspension** | Notifies when a client’s promissory note is suspended.                                            | Branch email                                             |

***

## **Step 3 - Configuring Branch Settings**

This step involves adjusting specific settings to customize branch identifiers - which include creating a branch prefix - (3 alphabtes to identify the branch reference witghin a client or loan number). A customized branch insurance reference may also be assigned here.

* **Enable a Loan Prefix** (e.g., prefixing loan numbers with an "L" to distinguish them from client numbers).
* **Enable an Area Prefix Override** (e.g., using the first three letters of the loan area in loan numbers).
* **Enable Evaluation Emails** to notify relevant personnel about loan assessments.

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2F1R4buqrd6Zylpw7PBw0N%2Fimage.png?alt=media&#x26;token=3851b4d9-67fc-4650-8168-f21b14e347f2" alt=""><figcaption></figcaption></figure>

***

## **Step 4 - Defining Branch Access**

At this stage, users must configure the branch’s **operational scope and permissions** by assigning:

* **Authorized Users**
* **Loan Purposes**
* **Loan Products**
* **Insurance Products**
* **Agent Commission Rules**
* **Repayment Methods**
* **Payout Methods**
* **User Roles**
* **Online Web Applications**

By customizing these access settings, businesses can **ensure operational flexibility and tailor permissions** to their specific needs.

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2F3PXCVQ8g6SOgJ26xNfob%2Fimage.png?alt=media&#x26;token=e36c0408-a96e-4cd6-9d17-57c24861b80d" alt=""><figcaption></figcaption></figure>

***

## **Step 5 - Selecting the Credit Bureau**

Users must select the **primary credit bureau** for conducting credit checks across the branch. Options include:

* **XDS**
* **Experian** (if selected, users must also enter corresponding Experian account details).

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2FOiuDptmbp4OVczyriKSV%2Fimage.png?alt=media&#x26;token=b8946999-ea73-44e4-bd2f-3c108e05708b" alt=""><figcaption></figcaption></figure>

***

## **Step 6 - Enabling Allps Integration**

The final step involves linking the branch to **Allps functionality** to enable smooth integration. To complete this step:

1. **Enable the "Branch Linked to Amplifin" checkbox.**
2. **Enter required Allps details**, including:
   * Allps Organization Code
   * Allps Branch Code
   * Branch Bank Inscription
   * Default Workstation (obtainable from Mobiloan/Amplifin support).
3. **Assign Default Allps Profiles** for the branch and master user.
4. **Ensure pre-configuration of corresponding Branch and Master users** for Mobiloan Integration.
5. **Enable the "Monitor Previous Branch" toggle** if the client has recently switched branch codes but is still receiving client/loan data from the previous branch (e.g., receipts via the "Get Next Reply" function).

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2FvKkRJhYSTHz9BREqChxh%2Fimage.png?alt=media&#x26;token=c5124a02-749b-4595-9f37-45d89bb2ad03" alt=""><figcaption></figcaption></figure>

***

By following these steps, you can successfully set up a branch in Mobiloan with **customized settings, automated email routing, access control, and integrations** tailored to your business requirements.

Before creating a new branch, please be aware that you will be required to:

* Assign or create a Branch Manager user.
* Link a Sudonum number.
* Associate the branch with a Base Branch Area.

For further assistance with any of the above steps, please contact [**Mobiloan Support**](mailto:support@modalityapps)**.** 🚀

***

{% hint style="info" %}
**Mobiloan Pages:** branch\_detail
{% endhint %}
