# Collection Menu

## **Welcome to the Collection Menu !**

Mobiloan uses a customized **ticketing system** to streamline the overdue collection processes and ensure timely follow-ups. Mobiloan is designed to work seamlessly with **Amplifin’s hourly GetNextReply Call**, which retrieves the latest bank responses for **debit order mandates**.

Whenever a **response indicating insufficient funds** is received, the system **automatically generates a new collection ticket**. This ticket requires immediate action, which may include:

* **Escalation** to higher management
* **Calling** the client for payment follow-up
* **Adding notes** for future reference
* **Rescheduling** the debit attempt
* **Setting a follow-up date** for reassessment

For **non-automated collections**, such as **cash or EFT receipts**, collection tickets are created manually. If no manual receipt is recorded by the due date, the ticket remains in an **OPEN status**, prompting users to take necessary action.

For more information on the **Benefits of using a Collection Ticketing System -** select the link below:

{% embed url="https://faq.mobiloan.io/what-are-the-benefits-of-a-ticketing-system-for-overdue-collections" %}

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#### The Collection Menu

Navigate to the **Main Menu** and select **Collection** to access the following collection menu options. Refer to the table below for a detailed overview of the **Collection Menu's** various options and their purposes.&#x20;

<figure><img src="https://1899951008-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOuSE8MLBiTTv5wYGJpkP%2Fuploads%2FjmIlk23lQvckQ2k5Wmtp%2Fimage.png?alt=media&#x26;token=6daff90c-10ad-4bb9-a501-05ccf18eea5c" alt="" width="344"><figcaption></figcaption></figure>



<table><thead><tr><th width="177">Option</th><th width="332">Description</th><th>Documentation</th></tr></thead><tbody><tr><td><ul><li><strong>All Active Tickets</strong></li></ul></td><td>Directs users to the Active Tickets Screen, displaying various categories of collection tickets.</td><td><ul><li><a href="collection-menu/all-active-tickets"><strong>All Active Tickets</strong></a></li></ul><p></p></td></tr><tr><td><ul><li><strong>My Assigned Tickets</strong></li></ul></td><td>Allows you to view all collection tickets assigned to you by other users.</td><td><ul><li><a href="collection-menu/my-assigned-tickets"><strong>My Assigned Tickets</strong></a></li></ul></td></tr><tr><td><ul><li><strong>Search Single</strong></li></ul></td><td>Enables you to search or filter collection tickets associated with a specific client.</td><td><ul><li><a href="collection-menu/search-single"><strong>Search Single</strong></a></li></ul></td></tr><tr><td><ul><li><strong>Search Multiple</strong></li></ul></td><td>Allows you to locate specific collection tickets using custom search criteria defined by you.</td><td><ul><li><a href="collection-menu/search-multiple"><strong>Search Multiple</strong></a></li></ul></td></tr></tbody></table>

By leveraging this **collection ticketing system**, loan officers can efficiently monitor overdue collections, minimize defaults, and improve recovery rates.

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