Sudonum

Telecommunications provider

Introduction

Sudonum is an independent service provider that allows users to :

• Send SMS'

• Initiate voice calls to customers

Mobile-first sales boosters for human-first connections

Sudonum builds smart solutions that connect businesses with humans through calls and messages. Because when you connect for real, you get real results.

Source : https://www.sudonum.com/

Sudonum is founded on a solid base of core values including :

• Resilience

• Being Brave and Curious

• Pride

• Imagination

• Do what you say

• Continuous improvement

The original idea was to keep people private and safe in a marketplace setting within Mxit.

We rapidly grew into a call tracking solution to meet the needs of the marketplace businesses in South Africa to help them prove value to their clients. We have since evolved our solutions beyond call tracking. We now offer lead tracking solutions across WhatsApp, SMS and non-traditional voice channels to businesses in Mexico, Turkey, South Africa and the UAE.

Source : https://www.sudonum.com/about

What do you need to do to make use of Sudonum in Mobiloan?

During the initial discussions a Mobiloan representative will discuss the various telecommunication providers with you.

Sudonum facilitates the onboarding of new clients by allowing us to act as the primary account holder and in turn create your account as a sub account of our own.

This makes for a seamless process as there is nothing more required from you other than to confirm that you would like to make use of Sudonum.

From there we take care of the rest.

What are SMS' used for in Mobiloan?

SMS' are used for sending :

• Marketing messages

• Debt collection

• Client administration and management

• Cellphone authentication using One Time Pins (OTP)

OTP NOT RECEIVED?

Though not often, sometimes a client doesn't receive their OTP.

In very rare cases the service provider might be down but usually there is then an issue with the client's cellphone effecting delivery, or possibly an issue with their network, the most common cause we have found however is that clients get their numbers wrong.

How does voice calling work?

Sudonum allows for communication between two end points.

This can be a cellphone, traditional landline, VOIP phone etc.

Sudonum creates a link between the caller and recipient in real time acting as an exchange system of sorts. This is done using a Sudonum phone number acting as a sort in intermediary.

In terms of process, the recipients number will be dialed first and on answering a prerecorded message will be played notifying the recipient that they are being contacted by the caller. The callers number will then be dialed to complete the connection.

CALL RECORDINGS

All calls made from within Mobiloan are recorded.

Users can then playback those calls on request from within Mobiloan.

This is particularly useful in handling client disputes.

Are the costs associated with Sudonum included in my Mobiloan subscription?

No all costs from making use of this service are for your account.

The primary difference between Sudonum and Clickatell is that Mobiloan will bill for the Sudonum costs associated with your account as a separate line item on your bill.