Collection Menu
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Mobiloan uses a customized ticketing system to streamline the overdue collection processes and ensure timely follow-ups. Mobiloan is designed to work seamlessly with Amplifin’s hourly GetNextReply Call, which retrieves the latest bank responses for debit order mandates.
Whenever a response indicating insufficient funds is received, the system automatically generates a new collection ticket. This ticket requires immediate action, which may include:
Escalation to higher management
Calling the client for payment follow-up
Adding notes for future reference
Rescheduling the debit attempt
Setting a follow-up date for reassessment
For non-automated collections, such as cash or EFT receipts, collection tickets are created manually. If no manual receipt is recorded by the due date, the ticket remains in an OPEN status, prompting users to take necessary action.
For more information on the Benefits of using a Collection Ticketing System - select the link below:
Navigate to the Main Menu and select Collection to access the following collection menu options. Refer to the table below for a detailed overview of the Collection Menu's various options and their purposes.
All Active Tickets
Directs users to the Active Tickets Screen, displaying various categories of collection tickets.
My Assigned Tickets
Allows you to view all collection tickets assigned to you by other users.
Search Single
Enables you to search or filter collection tickets associated with a specific client.
Search Multiple
Allows you to locate specific collection tickets using custom search criteria defined by you.
By leveraging this collection ticketing system, loan officers can efficiently monitor overdue collections, minimize defaults, and improve recovery rates.
