Collection Rights

These rights define the actions a user can take when handling collection tickets.

Key Considerations for Senior Originators

Although all collection rights are most suitable for a branch manager role, for senior originators, it may be beneficial to grant selective collection management rights, such as:

• Assigning Tickets to a Collector – Allows users to delegate overdue loan cases to specific collectors for follow-up.

• Recording Collection Notes – Enables users to document interactions and payment commitments from the client.

• Suspending a Collection Ticket – Permits the temporary suspension of a collection ticket, which may allow the client to receive a new loan despite having an unresolved collection case.