Installation & Login
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Welcome to the Mobiloan Installation Guide. This guide provides step-by-step instructions to help you successfully install and configure Mobiloan on your system.
First, download the Mobiloan app onto your device. As a cross-platform application, Mobiloan offers multiple download links below—selecting the appropriate one will either start the download or redirect you to the relevant download site.
Device Compatibility
For further details on Mobiloan's hardware requirements, please refer to our FAQ linked below. Ensuring your hardware meets the necessary specifications for any software is a recommended practice.
https://faq.mobiloan.io/general/what-are-the-system-requirements
Multiple Containers
Experienced desktop users might consider adding multiple Mobiloan containers to manage several Mobiloan applications concurrently. For download links, consult our FAQ section.
https://faq.mobiloan.io/general/how-do-i-enable-multiple-mobiloan-containers-on-my-desktop-pc
To access Mobiloan for the first time on a new or unregistered device, you'll need an enrollment link.
If you attended our initial training program, you would have received a unique enrollment key. Use this key to sign in and enroll your device, otherwise, this link can be generated by either yourself or a Management User (User with Device Maintenance Rights).
Once you have the enrollment link (or have generated the QR Code), simply copy and paste the enrolment link (or scan the QR Code) and you'll be automatically redirected to the Mobiloan login page.
The enrollment process is simplified as outlined in the following diagram:
New Device Creation
You will require a user to create a new device for you in the `Mobiloan Home Page > Maintenance Menu > Device`.
For help with creating a new device, consult our FAQ section:
https://faq.mobiloan.io/maintenance/how-to-create-a-new-device-in-mobiloan
Enrolment Sharing
Once you've created the device, you will be prompted to select a share method
which comprises of either email, SMS or link - for which you will be able to share the enrolment link with another user.
For help with sharing the enrolment link, consult our FAQ section:
https://faq.mobiloan.io/maintenance/how-to-generate-a-new-enrolment-link-for-a-device
New User Creation
Before proceeding with this step, ensure that the user has already been created in Mobiloan. If you need assistance, refer to our FAQ for guidance on creating a new user.
https://faq.mobiloan.io/maintenance/how-to-create-a-new-user-in-mobiloan
Steps to Log in for the First Time:
Enter the first six digits of your ID number as your User ID.
Leave the Password field blank.
Click the "Login" button to proceed.
After completing these steps, you will be redirected to the Client Profile Page to update your login password.
Updating Your Login Password:
Review your profile details—if any required fields (marked with “*”) are missing, fill them in.
Click "Next" to proceed.
Set a new login password and confirm your changes.
Once completed, you will have successfully set up your account and can log in using your new credentials.
The login process is summarized in the diagram below.
Watch the video tutorial below for a clear demonstration of the documented process.