Step 1 - New Loan
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To initiate a new loan in Mobiloan, follow these steps:
Navigate to the Origination menu and select the "New Loan" option. This will open the Client Search window.
Choose your preferred search method (e.g., Name, ID Number, or Passport Number etc.).
Enter the corresponding details into the search field and click the "SEARCH" button.
In Mobiloan, there is no explicit "Create New Client" button. Instead, the system automatically determines whether a client is new or existing based on the lookup method you use.
How It Works:
If you enter an ID number that is not yet registered, Mobiloan will recognize the client as new and prompt you to complete their profile.
If the ID number already exists in the system, Mobiloan will retrieve the existing client record
In this section, you are required to create a comprehensive profile for a new client by providing all the necessary details. Simply fill in the required information across the following key areas:
Personal Information
Enter the client’s essential details, including:
Full Name
ID Number
Cellphone Number
Home Language
Marital Status
Branch & Category Assignment
Assign the client to the appropriate branch and category within your organization. This ensures proper classification and management of the client’s loan application.
Corresponding Grant Type Codes
Select all applicable grant type codes, which will be visible in the client’s bank statement. This serves as an important verification measure, ensuring that the selected category aligns correctly with the client's financial profile.
The Client Profile screen is illustrated in the screenshot below.
As a best practice, if the new client's category qualifies for an OTP Requirement Rule (configured in the Category Setup), Mobiloan will automatically request a One-Time Password (OTP) to verify the client’s cellphone number.
This additional verification step ensures security and is shown in the screenshot below.
Once the prerequisite stage is complete, you will be directed to the first step of the origination workflow. The workflow sidebar navigation tool will help guide you and keep you on track throughout any loan application process.
The main objective at this stage is to gather crucial loan details, such as the Loan Area & Branch and Loan Frequency.
When creating a new loan for a first-time client, you will need to link the loan to a specific area.
For any subsequent loans taken by the same client, Mobiloan will notify you if the new loan falls outside the area linked to their previous loan.
As a rule of thumb, the large horizontal button at the bottom of the screen acts as your workflow guide. It will always display the next required action.
For example, if a repeat client comes in, the primary button may display "Check Cellphone" or "Update Category"
Additionally, the secondary options button to the right provides access to further options related to the current screen when selected.
This page also functions as a status overview, as it loads both the current client and loan status, along with any previous loan history. This makes it easier to identify any adverse or blocked loans.
If you encounter a greyed-out "Next" button when creating a new loan, it likely indicates that a block has been placed on the client's account due to either one of the following:
A branch or daily client limit has been reached - please reach out to your Branch Manager / Mobiloan Support if you wish to change this limit.
The client has an Adverse Client Status - this can be triggered automatically or due to manual intervention.
The client has one or more Open Collection Tickets on a loan.
To resolve overdue payments and reactivate a client’s account, start by reviewing their account to identify and settle any outstanding dues.
Once payments are resolved, verify the client’s status is Active otherwise it may need to be updated to "Active" to unblock the client and restore access.
Mobiloan employs a ticketing system to manage overdue installments. When a client misses a payment, a collection ticket is created, which blocks new loan origination.
If active collection tickets exist, you can temporarily suspend them to permit the client to take out a new loan. Once the tickets are suspended, the client can borrow for the day, but the block will automatically be reinstated the following day.
This process requires the appropriate Maintenance Rights. If you lack these rights, coordinate with the authorized personnel or system administrator to implement the necessary changes
Active: The loan is currently active and payments are ongoing.
Paid Up: The loan has been fully repaid and closed.
Cooling Off Settlement: A previously disbursed loan has been undone, and the funds have been returned. This may happen due to errors, disputes, or borrower/lender agreements.
Handed Over: The loan has been transferred to an external debt collector.
Written Off: The lender has ceased collection efforts due to the likelihood of non-payment.
Deceased: The borrower has passed away.
Started: The loan application process has begun, but it is not yet finalized. The borrower has likely provided initial information but has not completed all required steps.
Signed: The borrower has signed the loan agreement, confirming their acceptance of the terms. The application is awaiting further review or approval.
Approved: The loan has been reviewed and authorized by the lender. It is now ready for disbursement, pending any final checks.
Queued: The loan disbursement process has been done via EFT, and the funds are in a queue to be transferred to the borrower's account after the inter-bank clearing period. The status will automatically change to paid out once the funds have cleared.
Paid Out: The loan funds have been successfully transferred to the borrower. The loan is now active, and repayment is expected as per the agreement.
Cancelled: The loan application was terminated by the lender before funds were disbursed, by the lender or the borrowers request.
Declined: The loan application did not meet the necessary criteria and was rejected by the lender. No further processing will occur.
Reversed: A previously disbursed loan has been undone, and the funds have been returned. This may happen due to errors, disputes, or borrower/lender agreements.
Expired: An incomplete loan has lapsed because the borrower did not take action within the allowed time frame. The loan is no longer valid.
