New Loan
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Primarily used by Loan Originators, this module is designed to be one of Mobiloan’s most frequently utilized options. It provides a guided workflow that intuitively navigates users through each step required to process, finalize, and disburse a new loan.
In this section, you will need to load a client—either new or existing—and assess the conditions and best available options for each of the eight steps in the origination workflow. These steps are designed to guide you through the loan approval process efficiently.
Each of the eight steps is thoroughly documented in this section to provide clarity and ensure a smooth workflow.
Once you have completed the origination steps, your next action will depend on your assigned role and permissions:
If authorized, you can initiate the payout process immediately.
Otherwise, you will need to submit the loan for evaluation before proceeding further.
This structured workflow ensures accuracy and compliance throughout the loan approval process.
To initiate a new loan in Mobiloan, follow these steps:
Navigate to the Origination menu and select the "New Loan" option. This will open the Client Search window.
Choose your preferred search method (e.g., Name, ID Number, or Passport Number etc.).
Enter the corresponding details into the search field and click the "SEARCH" button.
In Mobiloan, there is no explicit "Create New Client" button. Instead, the system automatically determines whether a client is new or existing based on the lookup method you use.
How It Works:
If you enter an ID number that is not yet registered, Mobiloan will recognize the client as new and prompt you to complete their profile.
If the ID number already exists in the system, Mobiloan will retrieve the existing client record
In this section, you are required to create a comprehensive profile for a new client by providing all the necessary details. Simply fill in the required information across the following key areas:
Personal Information
Enter the client’s essential details, including:
Full Name
ID Number
Cellphone Number
Home Language
Marital Status
Branch & Category Assignment
Assign the client to the appropriate branch and category within your organization. This ensures proper classification and management of the client’s loan application.
Corresponding Grant Type Codes
Select all applicable grant type codes, which will be visible in the client’s bank statement. This serves as an important verification measure, ensuring that the selected category aligns correctly with the client's financial profile.
The Client Profile screen is illustrated in the screenshot below.
As a best practice, if the new client's category qualifies for an OTP Requirement Rule (configured in the Category Setup), Mobiloan will automatically request a One-Time Password (OTP) to verify the client’s cellphone number.
This additional verification step ensures security and is shown in the screenshot below.
Once the prerequisite stage is complete, you will be directed to the first step of the origination workflow. The workflow sidebar navigation tool will help guide you and keep you on track throughout any loan application process.
The main objective at this stage is to gather crucial loan details, such as the Loan Area & Branch and Loan Frequency.
When creating a new loan for a first-time client, you will need to link the loan to a specific area.
For any subsequent loans taken by the same client, Mobiloan will notify you if the new loan falls outside the area linked to their previous loan.
As a rule of thumb, the large horizontal button at the bottom of the screen acts as your workflow guide. It will always display the next required action.
For example, if a repeat client comes in, the primary button may display "Check Cellphone" or "Update Category"
Additionally, the secondary options button to the right provides access to further options related to the current screen when selected.
This page also functions as a status overview, as it loads both the current client and loan status, along with any previous loan history. This makes it easier to identify any adverse or blocked loans.
For more information on dealing with adverse loans, select the FAQ link below:
For more information on the various loan statuses, select the FAQ link below:
In this step of the Origination workflow, you are required to perform a credit check on the client to evaluate their creditworthiness.
To learn more about the two credit bureau services offered by Mobiloan, click the links below:
The screenshot below illustrates the Credit Enquiry Screen. To begin the credit check and retrieve a Credit Report for the client, simply click the primary button labeled "New Enquiry."
During the credit enquiry, the system automatically analyzes the client's credit report to calculate their total monthly credit account expenses. This total, known as the Bureau Account Expense, is then factored into the affordability assessment later in the workflow.
For more information on how to adjust the expense amount pulled from the credit report - select the link below:
In this step, you will need to input the client’s income and declared expenses. The system’s category settings, including the default parameters defined in the Category Setup, will automatically come into play and prompt the user if there are any affordability blockers. This feature is designed to greatly assist with the assessment process.
Simply fill in the applicable income and expense fields (shown below)
Field Name
Description
Income Source
Specifies the type of income, such as salary, informal income, or both.
Monthly Gross Income
The total income earned before any deductions.
Statutory Deductions
The total amount deducted from the salary as per statutory regulations (e.g., taxes, insurance).
Calculated Net Income
The net income after statutory deductions are applied.
Informal Work Type
Specifies the type of informal work if applicable.
Informal Income
The amount earned from informal work.
Bank Account Income
The total income deposited into a bank account.
Notes
A section to add optional comments related to affordability.
Living Expenses - Category Req
The minimum required expenses according to the category setup.
Other Account Expense
Any additional account expenses not covered in the primary living expense category.
Bureau Account Expense
CPA Monthly Instalments pulled directly from the credit report.
Mobiloan requires a specifically calculated value, which represents either the NCR Minimum Required Expense or the Category Required Expense. If this requirement is not met, an affordability disclosure is triggered. In such cases, a contract is generated on behalf of the client, confirming their consent to proceed despite not meeting the minimum required amount. The client must then provide detailed expense breakdowns to justify affordability.
For more details on how this calculation works, click the link below.
For more information on how to create standard informal occupations - which are a statutory requirement - select the link below.
For more information on how to request a digital bank statement, select the link below.
Once you have entered the client’s expenses, click "Calculate" to proceed. Mobiloan will assess affordability based on pre-defined limits assigned to the client's category, which was configured during the Category Setup process.
After calculation, the results will be displayed in a detailed breakdown on the next screen. This will provide insights into whether the client meets the affordability criteria required for loan approval.
If the affordability requirements are not met, Mobiloan will help identify the key factors contributing to the shortfall. By analyzing this data, you can take corrective actions—such as adjusting expenses, modifying loan terms, or improving financial eligibility—potentially allowing the client to qualify for the loan.
This handy Average Income Calculator is accessible through the "Secondary Options" button in the bottom-right corner.
Selecting this option will display additional input fields instead of a single expense input field, as shown in the screenshot below.
To switch back, simply select "Use Single Expenses", which toggles as you change the option.
This tool lets you enter multiple expenses for the same category, automatically calculates the total for each category, and factors it into your affordability assessment. It also saves your entries for future reference.
Getting started is simple:
Choose a category from the "Expense Category" dropdown.
Fill in the details for each expense as shown below.
Once you've added all your expenses, click "Insert Expenses" to include them in your affordability calculation.
Selecting this option will display the pre-defined affordability limits for the client’s category, which were initially configured by your super user during the Mobiloan onboarding process.
This is a useful reference when you're uncertain about the minimum or maximum attributes, or if you're having trouble meeting a target and the system keeps blocking your progress.
In this step, you will need to choose the most suitable loan product for your client. This selection determines the structure and terms of the loan.
Field Name
Description
Loan Product
Select the type of loan product being applied for.
Insurance
Choose a voluntary insurance policy for the loan. (If the loan product chosen requires this)
Instalment Frequency
Select how often loan repayments will be made (e.g., weekly, monthly).
Authorized Employer
Select the employer authorized for payroll deduction or loan approval. This is used solely for factoring in predefined discount calculations. If the desired employer is not listed, please choose "Other."
This Loan First Instalment
Select the date of the first installment, used for interest calculation.
Amount
Enter the total loan amount being requested.
Instalments
Specify the number of installments for loan repayment.
Some loan products come with an authorized insurance policy as a requirement. If your client wants to exclude this coverage, simply de-select the "Voluntary Insurance" or "Credit Life" checkbox.
After entering the first installment date, a "Maximum" button will appear. Clicking this button will automatically calculate the highest loan amount your client qualifies for, based on various repayment periods.
This calculation is powered by Mobiloan’s advanced affordability algorithm, which takes into account factors such as the client’s surplus, repayment capacity, and predefined affordability limits to determine the optimal loan amount.
Once the system completes the calculation, a dialog box will appear displaying different maximum loan options.
Simply select the most suitable option from the list, as shown in the screenshot below.
Loan Calculation and Repayment Schedule Overview
To generate a loan summary, ensure all required fields are filled in, then click "Calculate".
In the case of a coupled Groups R US insurance policy being chosen- Mobiloan will automatically populate the Groups R US policy values and display them on the screen. The premium cost will be shown, and if accepted, it will be seamlessly included in the client’s monthly loan payment and affordability assessment.
Mobiloan will then load a loan summary table - in preparation for the next step of the origination workflow.
Viewing the Repayment Schedule
For a more detailed breakdown of loan costs, you can select the "Repayment Schedule" option.
The schedule itself consists of the following values :
Installment Details:
Installment number
Period covered (start & end dates, duration)
Outstanding balance at the beginning of the period
Fees:
Initiation fee
Interest charged for the period
Service fee (if applicable)
VAT Discount:
Any reductions applied to the Value-Added Tax (VAT)
Payment Information:
Total amount due (principal + interest + fees)
Amount collected (initially blank until payments are recorded)
Discount Column
The Discount column reflects any reductions applied to an installment due to rounding adjustments and Maximum Cost of Credit regulations.
In this step, you will be required to gather and input essential information related to the client and their current loan. The required details include:
Client's Physical Address
Trusted Family Reference(s)
Client's Occupation
Insurance Beneficiary (Optional)
Commission Agent (Optional)
The workflow cannot proceed to the next step until the required client information has been captured. As shown in the screenshot below, the primary button highlights the Address field, which is the first mandatory requirement.
Allocating a Commission Agent
When creating a loan in Mobiloan, you have the option to assign a Commission Agent and a corresponding Commission Rule to indicate the loan’s eligibility for commission payouts.
The selected agent (e.g., Thabo Mokopane) will earn a commission according to the specified rule (e.g., Rule 1). This ensures accurate commission tracking and calculation while promoting transparency.
It is important to ensure the correct agent and commission rule are selected before finalizing the loan, as these choices directly impact the commission structure applied to the loan.
Capturing an Address Using Google Maps
In the next step, you will need to input the client’s physical address. Simply type in the address and capture the location on the map.
For detailed guidance, please refer to the link provided below for more information.
Client Marketing Permissions
As part of compliance with the NCR (National Credit Regulator) regulations, you are required to obtain consent from the client to market your business.
Based on the loan application, Mobiloan allows you to easily manage and enable or disable marketing permissions for the client. These permissions include:
Permission to use client details for marketing purposes
Other marketing-related activities in accordance with business requirements
Adding References
After capturing the client’s address, you will be automatically directed to the New Reference screen. Here, you can enter the contact details for up to two of the client’s references, including:
Relationship (e.g., Father-in-law, Neighbor)
First Name
Last Name
Cellphone Number
You can request additional reference requirements, which are configured in the Category Setup. Click below for more information.
Adding a New Occupation
Once the client’s references have been added, you will need to assign an occupation, especially if the client is employed. You can do this by linking the client to an employer in one of the following ways:
Select from Existing Employers: Choose the client’s employer from the pre-populated list of employers in Mobiloan (if applicable).
Create a New Employer: If the employer is not listed, you can create a new employer by selecting the appropriate icon.
If the occupation is not listed, select the "+" button in the top-right corner to add a new employer for the client. Afterward, you will need to enter and verify the occupation details, as shown in the screenshot below.
Editing Previously Captured Details
If you need to edit any information already entered, you can do so by selecting the "Secondary Options" button. From there, choose the attribute you wish to modify and make the necessary adjustments.
Next Step: FIC Enquiry (if enabled)
After capturing all the client details, the next step (as shown in the screenshot below) is to perform a FIC Enquiry. This step is only available if the FIC feature is enabled in your system.
Refer to the following section for detailed instructions on how to perform an FIC Screening and Client Due Diligence during Loan Origination.
The Transaction Screen is where you can finalize the payout and repayment details for the client’s loan. To ensure accurate processing and legal compliance, you’ll need to provide the following information - shown in the screenshot below.
Reason and Purpose of the Loan
Begin by entering a brief description of why the client is requesting the loan. Mobiloan requires this information for legal and regulatory purposes.
Simply click the dropdown to view available options and select the most appropriate one.
Payout Method
Next, select the method you wish to use for disbursing the loan funds to the client. A variety of payout methods are available, with Wallet being a popular choice.
You can view all available payout methods by clicking the Payout Method dropdown field. Choose the option that best suits the client’s preferences.
Repayment Method
Select the client’s preferred repayment method from the dropdown list. Common options include DebiCheck, but you can choose from all available repayment options listed.
If the client has chosen DebiCheck as their repayment method, you’ll need to select the appropriate authentication option for the transaction.
Below is a breakdown of the available authentication methods for each option:
TT1 Delayed: This method will require approval by 10 PM on the due date. There may be a delay in processing.
TT1 Realtime: Instant approval is provided for this method, typically within 120 seconds of your confirmation.
TT2 Delayed: Similar to TT1 Delayed, but approval is processed in batches, which may result in a slight delay.
TT3: Requires the client to verify their identity using a card and PIN at an ATM, mobile banking app, or USB terminal.
SEFT: Like TT3, this method requires the client to authenticate via their card and PIN through a mobile banking app or USB terminal.
For repayment methods that require a linked bank account, the system will prompt you to create or update the client’s bank account information. This ensures that the loan funds are sent to the correct account, and future repayments are processed correctly.
This step is only required if the repayment method selected is Debit Order or EFT (Electronic Funds Transfer). To begin the process, click on the Repayment Account button, which will allow you to either view, edit, or create a new bank account for the client.
Creating a New Bank Account
If creating a new bank account, you will need to input the client’s banking details. Ensure that all the provided information is accurate to avoid any delays in processing.
Next Steps – Saving and Linking the Repayment Account
Once the bank account details are entered, click Save to confirm and link the account to the client’s profile. This action ensures that all future loan repayments will be deducted from the designated bank account.
For added security, Mobiloan requires you to verify the newly created bank account using the Account Verification Service (AVS-R). This service verifies that the billing address associated with the bank account matches the client’s information on file with Mobiloan.
To initiate the verification process, click the AVS button. This will take you to the AVS-R page.
AVS-R Screen Layout and Process
On the AVS-R page, select the button located at the bottom right corner of the screen to initiate the verification. The system will automatically generate the AVS-R result, which will appear on the screen.
If the AVS result is successful, you can proceed to the next step.
If the result is unsuccessful, you may need to recheck the client’s information or contact Mobiloan support.
Once you receive a successful AVS result, the next step in the process is to capture the client’s required documents. Simply click Documents to continue with the workflow and upload any necessary files.
Mobiloan streamlines the document submission process, making it simple and efficient. With a guided approach, the system ensures that each document is captured one at a time, providing a clear and structured workflow.
When you access the document upload screen, it will display document capture blocks, highlighting the specific documents required for this client.
Select a capture block to begin the process!
For more information on using this feature - select the link below :
Capture Methods : You can add documents using either of the following methods:
If you have a physical copy of the document, you can quickly capture an image using your device’s camera. Follow these steps for best results:
Tap "Take Photo" – This will activate your device’s camera.
Frame the Document Properly – Ensure that the entire document is visible, with no edges cut off.
Check for Readability – Text should be sharp and clearly legible.
Use Proper Lighting – Avoid dark or shadowed areas to prevent blurry or unclear sections.
If the document is already available in digital format, you can upload it directly from your device’s storage.
Tap "Select Photo" – Choose an image from your device’s photo gallery.
Tap "Select File" – Browse your file storage and select the relevant document (e.g., PDFs, scanned images).
The screenshot below illustrates how to upload a Bank Statement using the file selection option. However, please note that other document types may be required depending on the specific loan application.
Once you’ve successfully captured or uploaded a document, simply repeat the process until all necessary documents have been added.
This step enables your client to electronically sign the loan agreement, ensuring a secure and efficient approval process. Once the agreement is signed, Mobiloan automatically generates the following:
Loan Contract – A legally binding document that outlines the complete terms and conditions of the loan, including repayment schedules, interest rates, and any applicable fees.
Unique Client Number – A system-generated identification number assigned to the client for easy tracking, reference, and future transactions within Mobiloan.
Electronic signatures in the context of Mobiloan include voice signatures, on-screen signatures, debit-sign signatures, and SMS signatures.
Because electronic signatures can be copied and reused, it is important to get your client's consent before using them.
When signing on Mobiloan, the client agrees that their electronic signature will be used on all documents related to the loan agreement, including the debit order mandates.
Screen sign
This is the most used method and requires the client to be physically present.
This also requires the user to have their application enrolled on a "Touchscreen" device.
Voice Sign
A voice call is initiated and recorded between the user and the client during which the terms of the loan can be agreed to and confirmed
Debi Check
The confirmation of the Debi-check is considered proof that the client has agreed to and confirms the terms of the loan.
SMS sign
An SMS is sent to the clients phone and used for purposes of confirming the loan.
Allps Terminal Sign
This refers to signing on the USB/ Mobile terminal screen using the inbuilt.
If the current user has the Role Right to APPROVE & PAYOUT LOANS, the loan will be automatically set to "Approved" upon signing. Thereafter, you will begin the Payout Process
In other case, the loan will be submitted for evaluation and await approval before moving forward. This will require an authorized user to begin the Evaluation Process
Select the secondary options button denoted by the '' icon to make use of additional tools, documented in the page link below.
