New Loan
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Primarily used by Loan Originators, this module is designed to be one of Mobiloan’s most frequently utilized options. It provides a guided workflow that intuitively navigates users through each step required to process, finalize, and disburse a new loan.
In this section, you will need to load a client—either new or existing—and assess the conditions and best available options for each of the eight steps in the origination workflow. These steps are designed to guide you through the loan approval process efficiently.
Each of the eight steps is thoroughly documented in this section to provide clarity and ensure a smooth workflow.
Once you have completed the origination steps, your next action will depend on your assigned role and permissions:
If authorized, you can initiate the payout process immediately.
Otherwise, you will need to submit the loan for evaluation before proceeding further.
This structured workflow ensures accuracy and compliance throughout the loan approval process.
To initiate a new loan in Mobiloan, follow these steps:
Navigate to the Origination menu and select the "New Loan" option. This will open the Client Search window.
Choose your preferred search method (e.g., Name, ID Number, or Passport Number etc.).
Enter the corresponding details into the search field and click the "SEARCH" button.
In Mobiloan, there is no explicit "Create New Client" button. Instead, the system automatically determines whether a client is new or existing based on the lookup method you use.
How It Works:
If you enter an ID number that is not yet registered, Mobiloan will recognize the client as new and prompt you to complete their profile.
If the ID number already exists in the system, Mobiloan will retrieve the existing client record
In this section, you are required to create a comprehensive profile for a new client by providing all the necessary details. Simply fill in the required information across the following key areas:
Personal Information
Enter the client’s essential details, including:
Full Name
ID Number
Cellphone Number
Home Language
Marital Status
Branch & Category Assignment
Assign the client to the appropriate branch and category within your organization. This ensures proper classification and management of the client’s loan application.
Corresponding Grant Type Codes
Select all applicable grant type codes, which will be visible in the client’s bank statement. This serves as an important verification measure, ensuring that the selected category aligns correctly with the client's financial profile.
The Client Profile screen is illustrated in the screenshot below.
If the client is already registered in the system, this profile screen will not need to be filled out again. It is only required for new clients.
As a best practice, if the new client's category qualifies for an OTP Requirement Rule (configured in the Category Setup), Mobiloan will automatically request a One-Time Password (OTP) to verify the client’s cellphone number.
This additional verification step ensures security and is shown in the screenshot below.
Once the prerequisite stage is complete, you will be directed to the first step of the origination workflow. The workflow sidebar navigation tool will help guide you and keep you on track throughout any loan application process.
The main objective at this stage is to gather crucial loan details, such as the Loan Area & Branch and Loan Frequency.
When creating a new loan for a first-time client, you will need to link the loan to a specific area.
For any subsequent loans taken by the same client, Mobiloan will notify you if the new loan falls outside the area linked to their previous loan.
As a rule of thumb, the large horizontal button at the bottom of the screen acts as your workflow guide. It will always display the next required action.
For example, if a repeat client comes in, the primary button may display "Check Cellphone" or "Update Category"
Additionally, the secondary options button to the right provides access to further options related to the current screen when selected.
This page also functions as a status overview, as it loads both the current client and loan status, along with any previous loan history. This makes it easier to identify any adverse or blocked loans.
For more information on dealing with adverse loans, select the FAQ link below:
For more information on the various loan statuses, select the FAQ link below:
In this step of the Origination workflow, you are required to perform a credit check on the client to evaluate their creditworthiness.
To learn more about the two credit bureau services offered by Mobiloan, click the links below:
The screenshot below illustrates the Credit Enquiry Screen. To begin the credit check and retrieve a Credit Report for the client, simply click the primary button labeled "New Enquiry."
During the credit enquiry, the system automatically analyzes the client's credit report to calculate their total monthly credit account expenses. This total, known as the Bureau Account Expense, is then factored into the affordability assessment later in the workflow.
For more information on how to adjust the expense amount pulled from the credit report - select the link below:
In this step, you will need to input the client’s income and declared expenses. The system’s category settings, including the default parameters defined in the Category Setup, will automatically come into play and prompt the user if there are any affordability blockers. This feature is designed to greatly assist with the assessment process.
Simply fill in the applicable income and expense fields (shown below)
Field Name
Description
Income Source
Specifies the type of income, such as salary, informal income, or both.
Monthly Gross Income
The total income earned before any deductions.
Statutory Deductions
The total amount deducted from the salary as per statutory regulations (e.g., taxes, insurance).
Calculated Net Income
The net income after statutory deductions are applied.
Informal Work Type
Specifies the type of informal work if applicable.
Informal Income
The amount earned from informal work.
Bank Account Income
The total income deposited into a bank account.
Notes
A section to add optional comments related to affordability.
Living Expenses - Category Req
The minimum required expenses according to the category setup.
Other Account Expense
Any additional account expenses not covered in the primary living expense category.
Bureau Account Expense
CPA Monthly Instalments pulled directly from the credit report.
Mobiloan requires a specifically calculated value, which represents either the NCR Minimum Required Expense or the Category Required Expense. If this requirement is not met, an affordability disclosure is triggered. In such cases, a contract is generated on behalf of the client, confirming their consent to proceed despite not meeting the minimum required amount. The client must then provide detailed expense breakdowns to justify affordability.
For more details on how this calculation works, click the link below.
For more information on how to create standard informal occupations - which are a statutory requirement - select the link below.
For more information on how to request a digital bank statement, select the link below.
Once you have entered the client’s expenses, click "Calculate" to proceed. Mobiloan will assess affordability based on pre-defined limits assigned to the client's category, which was configured during the Category Setup process.
After calculation, the results will be displayed in a detailed breakdown on the next screen. This will provide insights into whether the client meets the affordability criteria required for loan approval.
If the affordability requirements are not met, Mobiloan will help identify the key factors contributing to the shortfall. By analyzing this data, you can take corrective actions—such as adjusting expenses, modifying loan terms, or improving financial eligibility—potentially allowing the client to qualify for the loan.
This handy Average Income Calculator is accessible through the "Secondary Options" button in the bottom-right corner.
Selecting this option will display additional input fields instead of a single expense input field, as shown in the screenshot below.
To switch back, simply select "Use Single Expenses", which toggles as you change the option.
This tool lets you enter multiple expenses for the same category, automatically calculates the total for each category, and factors it into your affordability assessment. It also saves your entries for future reference.
Getting started is simple:
Choose a category from the "Expense Category" dropdown.
Fill in the details for each expense as shown below.
Once you've added all your expenses, click "Insert Expenses" to include them in your affordability calculation.
Selecting this option will display the pre-defined affordability limits for the client’s category, which were initially configured by your super user during the Mobiloan onboarding process.
This is a useful reference when you're uncertain about the minimum or maximum attributes, or if you're having trouble meeting a target and the system keeps blocking your progress.
In this step, you will need to choose the most suitable loan product for your client. This selection determines the structure and terms of the loan.
Field Name
Description
Loan Product
Select the type of loan product being applied for.
Insurance
Choose a voluntary insurance policy for the loan. (If the loan product chosen requires this)
Instalment Frequency
Select how often loan repayments will be made (e.g., weekly, monthly).
Authorized Employer
Select the employer authorized for payroll deduction or loan approval. This is used solely for factoring in predefined discount calculations. If the desired employer is not listed, please choose "Other."
This Loan First Instalment
Select the date of the first installment, used for interest calculation.
Amount
Enter the total loan amount being requested.
Instalments
Specify the number of installments for loan repayment.
Some loan products come with an authorized insurance policy as a requirement. If your client wants to exclude this coverage, simply de-select the "Voluntary Insurance" or "Credit Life" checkbox.
After entering the first installment date, a "Maximum" button will appear. Clicking this button will automatically calculate the highest loan amount your client qualifies for, based on various repayment periods.
This calculation is powered by Mobiloan’s advanced affordability algorithm, which takes into account factors such as the client’s surplus, repayment capacity, and predefined affordability limits to determine the optimal loan amount.
Once the system completes the calculation, a dialog box will appear displaying different maximum loan options.
Simply select the most suitable option from the list, as shown in the screenshot below.
Loan Calculation and Repayment Schedule Overview
To generate a loan summary, ensure all required fields are filled in, then click "Calculate".
In the case of a coupled Groups R US insurance policy being chosen- Mobiloan will automatically populate the Groups R US policy values and display them on the screen. The premium cost will be shown, and if accepted, it will be seamlessly included in the client’s monthly loan payment and affordability assessment.
Mobiloan will then load a loan summary table - in preparation for the next step of the origination workflow.
Viewing the Repayment Schedule
For a more detailed breakdown of loan costs, you can select the "Repayment Schedule" option.
Installment Details:
Installment number
Period covered (start & end dates, duration)
Outstanding balance at the beginning of the period
Fees:
Initiation fee
Interest charged for the period
Service fee (if applicable)
VAT Discount:
Any reductions applied to the Value-Added Tax (VAT)
Payment Information:
Total amount due (principal + interest + fees)
Amount collected (initially blank until payments are recorded)
Understanding the Discount Column
The Discount column reflects any reductions applied to an installment due to rounding adjustments and Maximum Cost of Credit regulations.
The Transaction Screen allows you to finalize the payout and repayment options.
Here's what you'll need to enter:
Reason and Purpose: Briefly describe why the client needs the loan. Mobiloan requires this information for legal reasons. Click the button below "Purpose" to choose from a list of pre-configured purpose categories options.
Payout Method: Choose how you want to disburse the loan to the client. Popular options include eWallet. You can see all available payout methods in the dropdown menu.
Repayment Method: Select the client's preferred prepayment method. Debi check is a common choice. See all available options in the dropdown menu.
Here's a breakdown of the authentication methods for each option:
TT1 Delayed: Approval for this method will be confirmed by 10 PM on the chosen due date.
TT1 Realtime: This method offers instant approval, typically reflecting within 120 seconds of your confirmation.
TT2 Delayed: Approval for this method will be processed in a batch, so there might be a slight delay.
TT3: This method requires you to use your card and PIN for verification at an ATM, mobile banking app, or a USB terminal.
SEFT: Similar to TT3, you'll need to use your card and PIN to authenticate through a mobile banking app or a USB terminal.
If a repayment method requires an associated bank account, the primary button will force you to create the new bank account. This ensures you have the client's accurate bank account information for sending the loan amount.
Note that this is only required when the repayment option is a Debit Order / EFT.
Simply select the Repayment Account primary button to view, edit or create a new bank account.
You will then be required to enter the client's bank details (shown below)
Next Steps - Save and Link Repayment Account
Once you've entered the repayment bank details, click "Save" to confirm and link the account to the client's profile. This ensures all future loan repayments will be collected from this designated account.
For an extra layer of security, Mobiloan will force you to perform and Account Verification (AVS-R) on the newly created bank account. AVS-R stands for Account Verification Service - Realtime.
It verifies that the billing address associated with the bank account matches the client's information on file with Mobiloan.
Simply select 'AVS' to navigate to the AVS-R page.
The example below shows a passed AVS-R Result
Once you have a successful AVS result, the next step would be to capture the client's documents. Simply select Documents to proceed with the workflow.
Related Links
Read up out topic on AVS troubleshooting below:
You can set specific rules for when AVS-R verification is mandatory. Select the link below for more information
This step in Mobiloan makes adding required documents to your client's profile a breeze. It utilizes a streamlined approach, guiding you through each document one at a time.
Here's how it works:
Focus on the Primary Button: Look for the primary button on the bottom of the screen. This button will clearly indicate the next document you need to capture.
Capture the Document.
Repeat and Move Forward: Once you've successfully captured or uploaded the current document, the primary button will update to reflect the next required document. Simply follow the same steps to capture each document in the sequence.
1. Capture with Camera:
This is a quick and convenient way to upload documents you have on hand. Here's how:
Select `Take Photo` : This option will use your device's camera app to take a clear picture of the document.
Focus & Frame: Ensure the entire document is visible within the frame, and all text is sharp and readable.
Lighting Matters: Capture the photo in a well-lit area to avoid blurry or unclear sections.
2. Upload from Files:
If you already have the document saved digitally, you can upload it directly from your device's storage:
Select Photo : Locate the image from within your gallery.
Select File : Locate the document in your device storage.
Example: Uploading a Bank Statement (See Screenshot)
The screenshot below illustrates the upload options using a bank statement as an example. However, remember that other document types may be required depending on the loan application.
Related Links:
This step lets your client electronically sign the loan agreement. Once signed, Mobiloan automatically generates:
Loan Contract: The official agreement outlining the loan details.
Unique Client Number: For easy identification and future reference.
Simply select a signature method below and select the Primary Button.
Screen sign
This is the most used method and requires the client to be physically present.
This also requires the user to have their application enrolled on a "Touchscreen" device.
Voice Sign
A voice call is initiated and recorded between the user and the client during which the terms of the loan can be agreed to and confirmed
Debi Check
The confirmation of the Debi-check is considered proof that the client has agreed to and confirms the terms of the loan.
SMS sign
An SMS is sent to the clients phone and used for purposes of confirming the loan.
Allps Terminal Sign
This refers to signing on the USB/ Mobile terminal screen using the inbuilt.
Electronic signatures in the context of Mobiloan include voice signatures, on-screen signatures, debit-sign signatures, and SMS signatures.
Because electronic signatures can be copied and reused, it is important to get your client's consent before using them.
When signing on Mobiloan, the client agrees that their electronic signature will be used on all documents related to the loan agreement, including the debit order mandates.
After the loan process is complete, clients can access copies of all agreements and mandates electronically via a short link or by requesting physical copies from your offices.
If the agent uses on-screen signing, the signature is used on all mandates except for the insurance contracts, which require a separate signature
Users with Evaluation Rights: If you have the authority to approve loans, the loan will be automatically set to "Approved" upon signing. Thereafter, you will begin the Payout Process
Users without Evaluation Rights: The loan will be submitted for evaluation and await approval before moving forward. This will require an authorized user to begin the Evaluation Process
Select the secondary options button denoted by the '' icon to make use of additional tools, documented in the page link below.
Simply select the button located at the bottom right corner of the screen. The AVS-R Result will then automatically generate, as seen below.
