Payout Process
Last updated
Last updated
Welcome to The Payout Workflow!
This step-by-step process helps you ensure a smooth payout by guiding you through:
Verifying the collection method
Creating the promissory note (if applicable)
Adding optional insurance (if applicable)
Configuring the payout method
Users with evaluation rights can directly approve loans upon signing, which automatically initiates the Payout Process.
Users without evaluation rights need to submit the loan for review. These loans will appear in the "Active Loans" section with the "Payout Now" option available once approved.
If a loan has been approved and is waiting for you to initiate the payout, follow the steps below to get started:
Locate the Loan: Look for the approved loan in the "Active Loans" section, by selecting the "Origination Menu" and selecting the "Active Loans" option (shown below).
In the menu that appears, select the Payout Now option to view a list of loans that are awaiting payout (shown below).
Identify the Loan: The table will automatically update to display all recently approved loans waiting for payout. (shown below)
Having trouble finding a loan?
Use Column Filters : Use the built-in column filters to narrow down the results by selecting the column header. Locate the column containing the information you want to filter by to access the filtering options. As you apply filters, the table will instantly update to show only the loans matching your criteria
Refresh the table by selecting the Update Count button. This will scan and load any recently approved loans into the results table.
Once you've found the loan, click on it to begin the payout workflow!
This initial step allows you to thoroughly review the loan details before initiating the payout. It's crucial to ensure all information is accurate.
Let's explore the essential functions on this screen.
Stay on Track with the Workflow Sidebar
Don't worry about getting lost in the process! The workflow sidebar acts as your guide, clearly indicating the current step you're on. This helps you stay focused and ensures you complete all necessary tasks before finalizing the payout.
Here, you have the opportunity to thoroughly examine all loan details presented in the summary table (shown below).
Take a moment to confirm the loan details such as loan amount and terms.
The "Payout Alerts" section within the summary table acts as your vigilant watchdog during the loan review process (shown below).
These alerts proactively warn you of any potential client irregularities and acts as an early warning system by identifying potential issues upfront, allowing you to address them before they impact the payout process.
Ultimately, this feature eliminates the need for manual scouring of data, saving you valuable time and effort.
Clicking the "Secondary Options" located to the right of the primary button reveals a variety of helpful tools:
Access Loan Menu: Explore additional options related to the specific loan. This menu might offer functionalities like modifying loan terms (if applicable), adding notes, or attaching documents.
View Client Menu: Delve deeper into the client's profile. Access their contact information, past loan history, or other relevant details.
Cancel Loan: If necessary, you can terminate the loan application process here.
Allps Client Profile SynchronizationDedicated background tasks constantly synchronize client and loan information between Allps (allps-i) and Mobiloan. This means any updates you make to a client's profile for a repeat loan are automatically reflected in both systems. You never have to worry about manually transferring data or encountering inconsistencies.
Move Forward with Confidence:
Once you've meticulously reviewed all details and are comfortable that everything is correct, you can proceed with initiating the payout.
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This stage focuses on finalizing the insurance component of the loan, if the client opted for coverage. Loan insurance can protect both the borrower and the lender in case of unforeseen circumstances.
The provided screenshot showcases the insurance quotation dialog.
Look for the Credit Life / Voluntary Life toggle switch. Turn it ON to include insurance or OFF if the borrower declines.
Once you've selected the desired coverage type, click the Request Offer button. This will retrieve a personalized insurance plan for the borrower.
Review Policy Details
After requesting an offer, a summary of the proposed insurance policy will appear on your screen (similar to the screenshot below). This summary will provide details like the type of coverage, coverage amount, and any associated costs.
To access the due diligence questionnaire, please review the available options and coverage details carefully. Once you understand everything, click the primary "Due Diligence" button.
Considering your client's feedback, please select a response (1-3) for each rating question. 1 represents the most positive outcome
After the client confirms they understand and agree to the insurance policy details, the next step is to accept and sign the declaration.
Select Accept to move on to the next step of the payout workflow (promissory creation)
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In this section, you will chose the default repayment method for your loan.
If you prefer a different repayment method, you'll be able to choose from the dropdown available.
If you'd like to stick with the default Debi-Check, there's no need to make any changes.
We'll then guide you through creating your promissory note.
The next step uses the information from the screenshot to create your promissory note. We'll guide you through filling it out.
This setting is especially helpful for clients who receive grants and have SASSA as their employer. Since SASSA payment dates can sometimes change, it's a good idea to set a default tracking rule. This helps us stay on top of collections or follow-ups, ensuring you receive your grant smoothly.
By selecting the dropdown, the user may set SASSA tracking rules to either:
Once you've filled in all the required fields, simply click the "Create Promissory" button . This will prompt the user to issue the TT1 or TT3 and waits for a confirmation message (success or failure) from Allps.
Upon receiving the response from Allps, Mobiloan will update the promissory status accordingly. The screenshot below shows an Active Promissory.
Active: If the status update confirms a successful promissory creation, you can proceed with payout of the loan.
Pending : This status indicates that the confirmation hasn't yet been confirmed from the client.
Cancelled : This status indicates a manually cancelled promissory note.
Suspended : This status indicates a manually suspended promissory note.
If you encounter an error during the promissory creation process and are unsure how to proceed, there are two options:
Contact Support Desk: This is likely the recommended first step. The Support Desk should be able to assist you directly or escalate the issue if needed.
Defer to Amplifin Support: If the Support Desk seems unable to help, or if the issue is specifically related to Amplifin (another system or team), you can then escalate to Amplifin Support.
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Promissory Management
In this step, the user reviews and validates the payout method and account details.
If the payout method is Wallet, you may need to update the cellphone number or configure the Feza card.
To change the cellphone number of the Wallet payout account or link a Feza card, select the Wallet options button.
The first step would be to unlink the existing cellphone wallet. This is done by:
This will then reveal the 3 other options. Please select the Unlink Cellphone Wallet, as seen in the screenshot below.
Now that you have successfully unlinked the old cellphone wallet, the next step would be to update the cellphone number of the Client in Mobiloan.
To do this:
Select the option to Edit the client profile.
In the Client profile, update the client's cellphone number. This would probably prompt the client for an OTP to validate the number.
In order to payout a client via a Feza card, you must first create and link the Feza card to the existing wallet account.
Provided you have a New Feza card and the card number on hand, then linking a new Feza card to a wallet account should be straight forward.
Thereafter, select the Link New Card option, as seen below:
You will then be required to specify the Card Number and the "Initial Feza Card" fee.
Once you are done, select Link Card. If the card link was successful, then the capital will be paid into the Feza Card linked to the wallet upon loan payout.
Now that you have successfully configured the payout account, simply select the Review Payout primary button to continue to the payout screen. (shown below)
If the loan payout was approved successfully, you'll see it listed under "Paid Out Today" on your Active Loans screen.
If the client wishes to remove the insurance from the loan, simply select the secondary options button and select the "Remove Insurance " option
| Requirement | Description |
|---|---|
| Rule Name | Description |
|---|---|
Let's start by selecting the icon located in the bottom right corner of the Allps Wallet screen.
Select the icon located in the bottom right corner of the Allps Wallet screen.
Once the New number is saved, select the icon and select Create Cellphone Wallet
To get started, In the Allps Wallet screen, select the icon located in the bottom right corner.
Instalment Split
To enable installment splitting, choose Split- Two Contracts in the Installment Split dropdown.
This allows clients to repay their loans in smaller installments by creating two contracts for the client, each with an installment value equal to half of the original loan amount whilst effectively doubling the repayment period.
Repayment Bank Account
Simply select a Repayment Bank Account from the drop down list.
First Debit Date
Enter the first instalment date using the First Debit Date date selector.
Debit Cycle
Choose between Monthly , Weekly and Fortnightly in the Debit Cycle input field.
Cycle Collection Day
Chose a cycle date depending on the chosen Debit Cycle. e.g. 25th of the month
Date Adjustment
Choose an option (Before, After or On the Selected Day) from the Date Adjustment drop down.
This allows you to define how many days before the collection date should the Debicheck initiate the collection for those days that fall on Weekends and Public Holidays
Tracking Days
This determines how many days after the due date the Debicheck should continue attempting collection before marking the payment as delinquent.
First to Last Payout Day
Tracks debits from the first payout day to the last payout day in the period. This is the default earliest payout day.
Non-disputable with Full Period Tracking
Tracks debits for the full period, regardless of whether or not the grant recipient has received any payouts.
Non-disputable with Shortened Tracking
Tracks debits for a shortened period, typically starting from the first payout day and ending on the date the grant recipient's grant is due to expire.
Grant Category Payout Day Only
Tracks debits only on the grant recipient's grant category payout day.
Active Loans Landing Page - Payout Now Option
Account to proceed to the final step of the payout process.
Review Payout button.
Payout Wallet button.
Active Loans screen.
