Payout Process
Last updated
Was this helpful?
Last updated
Was this helpful?
The payout process in Mobiloan is designed to be efficient and structured, guiding you through each step to ensure that funds are disbursed accurately and securely.
The process for initiating payouts varies depending on the user’s access level
Users with Evaluation Rights – Can directly approve loans upon signing, which automatically initiates the payout process.
Users Without Evaluation Rights – Must submit the loan for review. Once approved, these loans will appear in the "Active Loans" section, with a "Payout Now" option available.
Once a loan has been approved and is ready for disbursement, follow these steps:
Navigate to the Origination Menu and select Active Loans.
Under Loan Agreements, click Payout Now to view a list of loans ready for disbursement.
The system automatically updates the table to display recently approved loans awaiting payout.
If a loan isn’t visible, try these troubleshooting steps:
Use Column Filters – Click on a column header to filter by criteria such as client name, loan amount, or approval date. The table updates instantly.
Refresh the Table – Click the Update Count button to reload the latest approved loans.
Click on the loan to initiate the payout process.
Follow the on-screen prompts to review payout details, select the preferred payout method, and finalize the disbursement.
This initial step allows you to thoroughly review the loan details before initiating the payout. It's crucial to ensure all information is accurate.
Here, you have the opportunity to thoroughly examine all loan details presented in the summary table (shown below).
Take a moment to confirm the loan details such as loan amount and terms.
The "Payout Alerts" section within the summary table acts as your vigilant watchdog during the loan review process (shown below).
These alerts proactively warn you of any potential client irregularities and acts as an early warning system by identifying potential issues upfront, allowing you to address them before they impact the payout process.
Ultimately, this feature eliminates the need for manual scouring of data, saving you valuable time and effort.
Clicking the "Secondary Options" located to the right of the primary button reveals a variety of helpful tools:
Access Loan Menu: Explore additional options related to the specific loan. This menu might offer functionalities like modifying loan terms (if applicable), adding notes, or attaching documents.
View Client Menu: Delve deeper into the client's profile. Access their contact information, past loan history, or other relevant details.
Cancel Loan: If necessary, you can terminate the loan application process here.
Once you've meticulously reviewed all details and are comfortable that everything is correct, you can proceed with initiating the payout.
Dedicated background tasks constantly synchronize client and loan information between Allps (allps-i) and Mobiloan. This means any updates you make to a client's profile for a repeat loan are automatically reflected in both systems. You never have to worry about manually transferring data or encountering inconsistencies.
The next step uses the details from the screenshot to generate your promissory note, ensuring all loan terms are properly documented. We’ll guide you through the process, step by step.
If you wish to change the repayment method, you can select an alternative option from the dropdown menu. However, if you prefer to proceed with the default DebiCheck method, no further adjustments are necessary.
If the client has selected DebiCheck as their repayment method, you’ll need to choose the appropriate authentication option for the transaction. Below is an overview of the available authentication methods:
TT1 Delayed – Approval is required by 10 PM on the due date, with potential processing delays.
TT1 Realtime – Provides instant approval, typically within 120 seconds of confirmation.
TT2 Delayed – Similar to TT1 Delayed, but processed in batches, leading to slight delays.
TT3 – Requires the client to verify their identity using a card and PIN via an ATM, mobile banking app, or USB terminal.
SEFT – Functions like TT3, requiring authentication through a card and PIN via a mobile banking app or USB terminal.
Instalment Split
To enable installment splitting, choose Split- Two Contracts in the Installment Split dropdown.
This allows clients to repay their loans in smaller installments by creating two contracts for the client, each with an installment value equal to half of the original loan amount whilst effectively doubling the repayment period.
Repayment Bank Account
Simply select a Repayment Bank Account from the drop down list.
First Debit Date
Enter the first instalment date using the First Debit Date date selector.
Debit Cycle
Choose between Monthly , Weekly and Fortnightly in the Debit Cycle input field.
Cycle Collection Day
Chose a cycle date depending on the chosen Debit Cycle. e.g. 25th of the month
Date Adjustment
Choose an option (Before, After or On the Selected Day) from the Date Adjustment drop down.
This allows you to define how many days before the collection date should the Debicheck initiate the collection for those days that fall on Weekends and Public Holidays
Tracking Days
This determines how many days after the due date the Debicheck should continue attempting collection before marking the payment as delinquent.
This setting is especially helpful for clients who receive grants and have SASSA as their employer. Since SASSA payment dates can sometimes change, it's a good idea to set a default tracking rule. This helps us stay on top of collections or follow-ups, ensuring you receive your grant smoothly.
By selecting the dropdown, the user may set SASSA tracking rules to either:
First to Last Payout Day
Tracks debits from the first payout day to the last payout day in the period. This is the default earliest payout day.
Non-disputable with Full Period Tracking
Tracks debits for the full period, regardless of whether or not the grant recipient has received any payouts.
Non-disputable with Shortened Tracking
Tracks debits for a shortened period, typically starting from the first payout day and ending on the date the grant recipient's grant is due to expire.
Grant Category Payout Day Only
Tracks debits only on the grant recipient's grant category payout day.
Once you've filled in all the required fields, simply click the "Create Promissory" button . This will prompt the user to issue the TT1 or TT3 and waits for a confirmation message (success or failure) from Allps.
Upon receiving a response from Allps, Mobiloan will automatically update the promissory note status based on the confirmation received. The screenshot below displays an Active Promissory status.
Active – The promissory note has been successfully created and confirmed. You can now proceed with the loan payout.
Pending – The confirmation from the client is still awaiting approval. No further action can be taken until confirmation is received.
Cancelled – The promissory note has been manually canceled, meaning it is no longer valid.
Suspended – The promissory note has been manually suspended, temporarily halting any further processing.
Each status helps track the progress of the promissory note, ensuring transparency and smooth loan processing.
In this step, the user reviews and verifies the payout method and account details to ensure that funds are disbursed accurately. This is done by selecting the appropriate payout method from the dropdown menu.
Carefully review the chosen payout method and linked account details before proceeding to prevent any delays or errors in the disbursement process.
If the selected payout method is Wallet, you may need to:
Update the registered cellphone number linked to the Wallet account.
Configure or link a Feza card for the client.
To make these changes, simply select the "Wallet Options" button and follow the on-screen prompts. This ensures that the payout details are correctly set up before proceeding.
The first step would be to unlink the existing cellphone wallet. This is done by:
This will then reveal the 3 other options. Please select the Unlink Cellphone Wallet, as seen in the screenshot below.
Now that you have successfully unlinked the old cellphone wallet, the next step would be to update the cellphone number of the Client in Mobiloan.
To do this:
Select the option to Edit the client profile.
In the Client profile, update the client's cellphone number. This would probably prompt the client for an OTP to validate the number.
After creating the basic cellphone wallet account, you may choose to issue the client a mailer or a Feza Card. The Feza Card functions as a wallet-linked bank card, allowing the client to withdraw funds from an ATM without needing a cellphone SMS code.
For more details on issuing and configuring a Feza Card, select the link below.
Now that the payout account has been successfully configured, simply click the "Review Payout" primary button to proceed to the Payout Screen (as shown below).
If the loan payout was approved successfully, you'll see it listed under "Paid Out Today" on your Active Loans screen.
Once the payout is completed:
The loan will be updated to "Paid Out" status.
It will now be accessible from the Client Ledger for tracking and reference.
You can also monitor all disbursed loans in the Active Loans screen.
That’s it! The payout process is now complete, ensuring a smooth and efficient loan disbursement.
Let's start by selecting the icon located in the bottom right corner of the Allps Wallet screen.
Select the icon located in the bottom right corner of the Allps Wallet screen.
Once the New number is saved, select the icon and select Create Cellphone Wallet
Active Loans Landing Page - Payout Now OptionAccount to proceed to the final step of the payout process.Review Payout button.Payout Wallet button.Active Loans screen.
