Branch Setup
This step-by-step guide walks you through the Branch setup process.
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This step-by-step guide walks you through the Branch setup process.
Last updated
Was this helpful?
The Branch Setup module allows users to configure and manage branch details, email routing, operational settings, and Amplifin integrations within Mobiloan.
This step-by-step guide walks you through the Branch setup process.
To begin, either select an existing branch from the table or click the "+" icon to create a new branch
In this initial step, the user must fill in the essential branch details under the "Contact" section in the sidebar. The required fields include:
Branch Name
Telephone Number
Email Address
Physical Address
Parent Company
Branch NCR Certificate
This step allows users to define how automated email notifications are triggered for specific actions. Users can:
Select predefined actions that will trigger automated emails.
Specify recipients for each type of notification.
Use a comma-separated list to add multiple email addresses.
Automatically add additional recipients to the CC field.
💡 Tip: The table below serves as a reference for determining which email addresses should receive notifications, especially for branches with larger teams.
Notification
Description
Recommended Recipients
Payout Deduction Removal
Sent when a payout deduction is removed due to a client settling their balance by other means.
Branch email, Collections/Accounting Department
Promissory Cancellation
Notifies when a promissory note is automatically canceled for specified reasons.
Branch email, Collections/Accounting Department
Loan Expiry Notification
Alerts recipients about expiring loans.
Branch email
Loan Write-Off Notification
Triggered when a loan is automatically written off after meeting Section 129 parameters.
Branch email, Collections/Accounting Department
Cashbox Variance
Sent when a discrepancy (shortage/overage) is found in the cashbox during day-end reconciliation.
Branch email, Branch Manager, Accounting Department
Daily Transaction Recon Reminder
Reminder sent at 4 PM to ensure the user completes the day-end reconciliation.
Branch email, Branch Manager, Accounting Department
Failed Electronic Payout
Notifies when an EFT or Wallet payout fails.
Branch email, Branch Manager
Failed Presentment
Sent when a debit order collection (Debi Check) fails, including the reason for failure.
Branch email, Branch Manager, Debt Collection Department
Insurance Enquiries
Alerts users about discrepancies or warnings related to the current insurance provider.
Branch email, Super User email
Loan Evaluation Request
Triggered when a loan evaluation request is made by a loan originator.
Users with Evaluation Rights
Online Application
Sent when an online loan application is received.
Online Department email
Paid-Out Loan Reversal
Notifies recipients when a paid-out loan is reversed.
Branch Managers, Reporting Department
Reply from SMS
Includes replies from outgoing SMS messages.
Branch administrative email
Support Desk Tickets
Notifies users about responses from the Mobiloan Support Desk.
Branch email, Support/Training Team
Split AET Collection Failure
Alerts when an AET split collection (insurance payment allocation) fails.
Specified email address
Client Statement CC
Automatically copies specified email addresses on outgoing client statements for record-keeping.
Predefined CC email field
Settlement Letter CC
Copies specified email addresses on outgoing settlement letters.
Predefined CC email field
Letter of Demand CC
Copies specified email addresses on outgoing demand letters.
Predefined CC email field
High-Risk Client (FIC/KYC)
Alerts for high-risk clients flagged during FIC/KYC inquiries.
Branch email, Management
EFT/Wallet Refund Notification
Sent when a Wallet/EFT refund is successfully processed or fails.
Branch email
ALPS Client Promissory Suspension
Notifies when a client’s promissory note is suspended.
Branch email
This step involves adjusting specific settings to customize branch identifiers and evaluation email behavior. Users can:
Enable a Loan Prefix (e.g., prefixing loan numbers with an "L" to distinguish them from client numbers).
Enable an Area Prefix Override (e.g., using the first three letters of the loan area in loan numbers).
Enable Evaluation Emails to notify relevant personnel about loan assessments.
At this stage, users must configure the branch’s operational scope and permissions by assigning:
Authorized Users
Loan Purposes
Loan Products
Insurance Products
Agent Commission Rules
Repayment Methods
Payout Methods
User Roles
Online Web Applications
By customizing these access settings, businesses can ensure operational flexibility and tailor permissions to their specific needs.
Users must select the primary credit bureau for conducting credit checks across the branch. Options include:
XDS
Experian (if selected, users must also enter corresponding Experian account details).
The final step involves linking the branch to Allps functionality to enable smooth integration. To complete this step:
Enable the "Branch Linked to Amplifin" checkbox.
Enter required Allps details, including:
Allps Organization Code
Allps Branch Code
Branch Bank Inscription
Default Workstation (obtainable from Mobiloan/Amplifin support).
Assign Default Allps Profiles for the branch and master user.
Ensure pre-configuration of corresponding Branch and Master users for Mobiloan Integration.
Enable the "Monitor Previous Branch" toggle if the client has recently switched branch codes but is still receiving client/loan data from the previous branch (e.g., receipts via the "Get Next Reply" function).
By following these steps, you can successfully set up a branch in Mobiloan with customized settings, automated email routing, access control, and integrations tailored to your business requirements.
Before creating a new branch, please be aware that you will be required to:
Assign or create a Branch Manager user.
Link a Sudonum number.
Associate the branch with a Base Branch Area.
For further assistance with any of the above steps, please contact Mobiloan Support. 🚀
